Hestra Kebnekaise Mountain Mittens with Terry Wool Liners in Red

STEP 2.
For items that are over 61 x 46 x 46 cmplease contact us. For everything else, you can use our Royal Mail returns service clicking on the link below. For returns, we will deduct a subsidised cost of £2.95 when refunding your order. For exchange items we will not charge for the exchange shipping, and for warranty returns if the warranty claim is valid you will not be charged for return shipping.

Returns - Exclusions and Important Information

RETURNING ITEMS WITH BATTERIES - Please use Royal Mail and notify them of the contents when arranging shipping so a battery label can be attached - Please connect batteries before packing, for example batteries should be connected to heated gloves, as this is the only way you can ship items with Lithium Batteries. This is VERY IMPORTANT as items can be destroyed and this is your responsibility when using Royal Mail!

Items Excluded from 60 Days returns:

SKIS – When we sell a pair of skis, we remove the protective packaging and wax the skis to ensure they are ready for use. We will also mount bindings to your requirements (if applicable). As this modifies a new item, we cannot offer our standard returns on skis. Your statutory rights are not affected so if there is a defect with the skis please get in touch and we will remedy this with the supplier as per their warranty process.

SKI BOOTS (CUSTOM FITTED) – When these are fitted in our showroom, we will heat the liner to speed up the moulding process to make the boots bespoke to yourself and custom fitted. We may also make further modifications which are not reversible. We may also make a custom footbed (insole) for your boots. Therefore as all ski boots fitted are modified, they are excluded from the 60 days returns policy. We do however have our “Custom Boot Fit Guarantee” for all ski boot fitting purchases.

BASE LAYERS, SOCKS AND MASKS– Layers next to skin cannot be refunded or exchanged if worn, for hygiene reasons

Gift Purchasing
We extend our 60 day returns window from November 1st, giving you or the receiver of a gift until 31st Jan to contact us to arrange a return or replacement. A proof of purchase will be required.

Our Returns Address

Returns
The Skiers Lounge
Hillhouse Farm
Worthing Road
West Grinstead
West Sussex
RH13 8LG

We always recommend using a tracked returns service if posting items back, as you are responsible for the safe delivery of any returns. If you use our returns link above this will be sent to us using Royal Mail Tracked.

Warranty Returns

If a warranty Item please return the item to us and we will inspect the return and refund or replace as required. You will not be charged for the return shipping of £2.95 if the returned item is a warranty issue.